Return & Refund Policy

At Glameze, we strive to ensure that you are fully satisfied with your purchase. However, if you are not completely happy with your order, we offer a 14-day return and refund policy. Please review the terms below for details on how to return products and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The item must be unused and in original condition.
The item must be returned in its original packaging.
The return request must be made within 14 days of receiving your order.
Sale or discounted items are not eligible for return unless defective or damaged.
Custom-made or personalized items cannot be returned unless they are defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at contact@glameze.com or reach out via our Customer Care page to inform us about the return. Please include your order number, the product(s) you wish to return, and the reason for the return.
Return Authorization: Once your return request is received, we will provide instructions on how to return the product and the return address.
Shipping the Product: Package the item securely in its original packaging (if possible). Ensure the product is in unused, resellable condition.

3. Non-Returnable Items

The following items cannot be returned:

Sale or discounted items (unless defective or damaged).
Custom-made or personalized products.
Any products that have been used, worn, or damaged.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund to the original payment method used during purchase.

Credit/Debit Card Payments: Refunds will be processed back to the original card within 7-10 business days.
Cash on Delivery (COD): If you paid via COD, the refund will be issued through bank transfer or UPI, depending on the available payment options.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us within 14 days of receiving your order. Exchanges are subject to stock availability.

If the item you wish to exchange is out of stock, we will issue a full refund.
Customers may be responsible for shipping costs related to exchanges.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of receiving the order. We will arrange for a replacement or refund, and the return shipping cost will be covered by us.

For more details, please refer to our Shipping Policy.

7. Shipping Costs for Returns

Return shipping: In most cases, the customer is responsible for return shipping costs, unless the product is defective or there was an error with your order.
Exceptions: If the product is damaged or defective, we will cover the return shipping costs.

8. Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. If the order has already been shipped, you will need to wait for it to arrive and then follow our return process. For more details on cancellations, please refer to our Shipping Policy.

9. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact us within 48 hours of receiving the order or shipping notice. We will work with our shipping partner to resolve the issue and ensure a replacement or refund if necessary.

10. Customer Support

If you have any questions or concerns regarding our return and refund process, feel free to contact our customer support team:

Email: contact@glameze.com
Phone: +92 318 622 6553
Live Chat: Available on our website during business hours.