Payment Policy
At Glameze, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the available payment methods and how payments are processed when you make a purchase on our website.
1. Accepted Payment Methods
We offer the following payment options for your convenience:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
- UPI/Bank Transfer: You can make payments directly through UPI or bank transfer.
- Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep.
- Partial Advance Payment: Pay the delivery amount in advance at checkout, and the remaining balance is due upon delivery of the product.
2. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing the details of your order. Please ensure all the details are correct. If there’s an issue with your payment or order, we will contact you immediately.
3. Payment Security
We take the security of your payments seriously. All payment transactions are processed through SSL encryption (Secure Socket Layer), which ensures that your sensitive payment information is securely transmitted.
We use trusted payment gateways to process payments, and we do not store your card details on our servers.
For more information on how we protect your data, please refer to our Privacy Policy.
4. Payment for Partial Advance
If you select Partial Advance Payment, you will be required to pay the delivery amount at the time of checkout. The remaining balance for the product will be paid in cash when the product is delivered to you. This payment option allows you to pay for your order in two installments for added convenience.
5. Refunds
In case of a return, we will process your refund according to our Return & Refund Policy. The refund will be issued to the original payment method used during checkout. If you made a COD payment, refunds will be processed via bank transfer or UPI, depending on the payment options available.
Refunds typically take 7-10 business days to process, depending on your payment method.
6. Payment Errors
If you encounter any issues during payment (e.g., payment failure or duplicate charges), please contact our customer support team immediately at contact@glameze.com. We will investigate the issue and resolve it as quickly as possible.
For more assistance with payments, please refer to our Customer Care page.
7. Taxes
The prices displayed on our website are inclusive of applicable taxes. If there are any additional taxes or duties that may apply, they will be clearly communicated to you during the checkout process.
8. Changes to Payment Methods
We reserve the right to update or change the available payment methods at any time. Any changes will be communicated to customers before making payment.
9. Contact Us
If you have any questions about the payment process, need assistance, or experience any issues, please don’t hesitate to contact us:
- Email: contact@glameze.com
- Phone: +92 318 622 6553
- Live Chat: Available on our website during business hours.