At Glameze, your satisfaction is our top priority. We are committed to providing a smooth and transparent shopping experience. If for any reason you are not completely happy with your purchase, we’re here to assist you. Please read our refund and return policy carefully to ensure a hassle-free process.
📦 Eligibility for Return & Refund
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You may request a return or refund within 3 days of receiving your order.
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Items must be unused, in their original packaging, and in resalable condition.
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Items purchased during sales or promotional events are non-refundable.
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Customized or special orders are non-refundable unless they are defective or incorrect.
💰 Advance Delivery Charges
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All orders require a PKR 250 advance delivery charge.
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If you cancel your order within 24 hours and your order has not been processed, the advance payment can be refunded.
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Once the order has been processed or shipped, the PKR 250 advance is non-refundable.
🚫 Non-Returnable Items
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Used or worn items
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Sale or discounted products
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Items returned without original packaging
🔁 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Please contact us within 3 days of receiving your order.
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We will arrange a free replacement or offer a full refund, including any applicable delivery charges.
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Proof of damage (photos or videos) may be required for verification.
💸 Refund Processing
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Once your return or refund is approved, the refund will be processed within 5–7 business days.
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Refunds will be issued via the original payment method (Easypaisa, JazzCash, or Bank or Card Transfer).
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Cash refunds are not available.
❓ Questions or Concerns?
We’re here to help!
Feel free to reach out to us:
📧 Email: glameze.store@gmail.com
📞 WhatsApp / Call: +92 318 6226553
✨ Thank you for choosing Glameze — where fashion meets trust and style meets satisfaction. We appreciate your confidence in us! 💖